1. Which of the following would NOT contribute to organizational effectiveness?

1. Which of the following would NOT contribute to organizational effectiveness?

a. excellent quality assurance procedures

b. quality employee retention programs

c. superior customer relations processes

d. high prices for all goods and services

2. Considerable risks are involved when managers make decisions MOST LIKELY because the

decisions ________.

a. are made under uncertain conditions

b. affect many people

c. produce significant revenue

d. are plagued with faulty judgements

3. In the managerial function of ________, managers encourage and motivate workers to work

toward organizational goals.

a. leading

b. organizing

c. planning

d. controlling

4. Which of the following is the BEST description of diversity?

a. different socio-economic backgrounds

b. distinct ethical perspectives shared by many

c. unified business objectives shared across multiple organizations

d. highly skilled workers within a specific discipline

5. David Berry is the manager of a racially diverse department; however, no minorities are in

supervisory positions. Therefore, he plans to actively recruit a minority supervisor. Because he is

concerned that nonminority employees may oppose his decision, he is MOST LIKELY dealing

with a ________.

a. cultural challenge

b. flexibility challenge

c. fairness and justice challenge

d. decision-making and performance challengeChallenge Examination 8 BAM 515 Organizational Behavior

6. Rick Ward, human resources manager for May and Simmons Company, is developing a new

benefits package that can be customized to provide care for unmarried life partners and

workers caring for aged parents. Such a program would meet the ________ challenge of

managing a diverse workforce.

a. sensitivity

b. flexibility

c. fairness

d. performance

7. A specific component of personality that describes particular tendencies a person has to feel,

think, and act in a certain way is ________.

a. a mood

b. an ability

c. a trait

d. a behavior

8. Which of the following statements about the Big Five model of personality is TRUE?

a. A person will always have one trait in which they rank highest.

b. A person who ranks high on extraversion is likely to have many social interaction with

others.

c. A person who ranks high on agreeableness will rank low on conscientiousness.

d. A person who ranks high in extraversion can rank high or low on any other trait.

9. Dana is an attorney. She is a gifted legal thinker and writer. When her partners bring her a legal

problem that they will need to address in court she is almost always able to help them.

However, she refuses to go into court herself. She explains that she simply does not feel

comfortable speaking publicly. In which trait does Dana MOST LIKELY rank low?

a. extraversion

b. agreeableness

c. conscientiousness

d. openness to experience

10. High self-monitors would perform especially well in all of the following jobs EXCEPT ________.

a. sales

b. consulting

c. spokesperson for a company

d. devil’s advocate on a team Challenge Examination 9 BAM 515 Organizational Behavior

11. ________ is the extent to which people have pride in themselves and their capabilities.

a. Self-monitoring

b. Self-esteem

c. Agreeableness

d. Conscientiousness

12. Individuals with Type B personalities are MOST LIKELY to be ________.

a. impatient

b. driven

c. competitive

d. relaxed

13. ________ pertain to fairness, equity, and impartiality in decision-making.

a. Utilitarian values

b. Moral rights values

c. Justice values

d. Equal rights values

14. Laura is a manager at a retail store. She recently found out that the company is facing

budget cuts. She was given the option to give all of her employees a 3% pay cut or lay off

one employee. If she were using utilitarian values as her guide, which decision would

she MOST LIKELY make?

a. give all her employees a 3% pay-cut

b. organize a protest

c. quit the job so she does not have to make a decision

d. lay off one employee

15. Passage of the Sarbanes-Oxley Act ________.

a. overrides the need for an organization to have a code of ethics

b. diminishes protections for whistleblowers

c. increases the reporting obligations of public companies

d. instates regular auditing of public companies

16. How a worker feels about his or her job or organization represents the ________ of the worker’s

attitude.

a. behavioral component

b. affective component

c. cognitive component

d. temperamental componentChallenge Examination 10 BAM 515 Organizational Behavior

17. What statement BEST describes how situational factors may affect work mood?

a. Only major events and conditions in one’s life affects work mood.

b. Major and minor events and conditions affect one’s work mood.

c. Situational factors do not affect work mood.

d. Workplace incivility is the most important factor of work mood.

18. A manager notices a high amount of workplace incivility in the office. What strategy should

the manager employ to BEST combat this?

a. push up work deadlines

b. reprimand rude employees

c. encourage face-to-face conversations

d. beautify the office

19. Individuals who are salient are often perceived in ________ inconspicuous members of a

group.

a. more neutral terms than

b. more extreme terms than

c. less extreme terms than

d. the same terms as

20. A ________ is a systematic tendency to use, ignore, or interpret information about a target in a

particular way that results in inaccurate perceptions.

a. stereotype

b. bias

c. paradigm

d. schema