MGT 312 Final Exam (2017 Version)

1) Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:

Logical-mathematical intelligence

Intrapersonal intelligence

Naturalist intelligence 

Interpersonal intelligence

2) The productive potential of an individual’s knowledge, skills, and experiences is known as: 

Human capital

Social capital  

Ethical capital

Soft skills

3) Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes: 

High self-direction

High influence over others

High security 

High social value

4) The steps in the process of stereotype formation and maintenance in order are:

Categorization, inferences, expectations, maintenance. 

Inferences, categorization, expectations, maintenance.  

Expectations, categorization, inferences, maintenance.

Categorization, expectations, inferences, maintenance.

5)  The potential to understand and regulate oneself is known as: 

Kinesthetic intelligence 

Intrapersonal intelligence

Naturalist intelligence  

Interpersonal intelligence

6) Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:

Internal causes

Self-serving bias 

External causes 

Fundamental bias

7) Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at: 

Consistency 

Distinctiveness 

Explicit factors

Implicit factors

8) When something is _______, it stands out from its context. 

Stereotypical 

Salient  

A schema  

Semantic

9) Self-enhancement and self-transcendence are:  

Personal attitudes 

Workplace attitudes 

Endpoints of one of the dimensions of values  

Cognitions

10) A person can build his/her social capital by:  

Shadowing a higher-level manager  

Getting a mentor  

Learning a new language  

Being trained in new skills

11) Which of the following is the least fixed of a person’s individual differences? 

Intelligence 

Emotions 

Cognitive abilities  

Attitudes

12) The contingency approach suggests that:

A manager needs to learn a set of hard-and-fast rules.

OB theories apply to all situations. 

There is one best way to manage. 

The best answer depends on the situation.

13) The process that enables us to interpret and understand our surroundings is called: 

Stereotyping

Suppression  

Selection 

Perception

14) Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company’s primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?  

Promoting social system stability 

Shaping behavior by helping members make sense of their surroundings 

Giving members an organizational identity  

Facilitating collective commitment

15) Regarding using personality testing as part of the hiring process, experts have concluded that:

The typical personality test is not a valid predictor of job performance 

There are many valid instruments available to managers to test for personality types

Only the Big Five should be used as predictors of job performance

The effects of personality on job performance are so large it cannot be ignored by managers

16) The extent to which an individual identifies with an organization and commits to its goals is called: 

Perceived organizational support  

Organizational commitment  

Organizational satisfaction  

Job involvement

17) In Ajzen’s theory of planned behavior, ______ is (are) the key link between _________.  

Attitudes; intentions and planned behavior 

Intentions; norms and attitudes 

Intentions; attidtudes and planned behavior

Norms; intentions and planned behavior

18) Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.

Spatial

Intrapersonal

Interpersonal 

Bodily-kinesthetic

19) Research shows that, in general: 

Social capital decreases work group integration.

Social capital decreases organizational performance.

Social capital can improve operations.

Social capital increases group conflict.

20) The interdisciplinary field dedicated to understanding and managing people at work is called:

Management dynamics

Organizational dynamics

Management theory 

Organizational behavior

21) Which of the following mechanisms for changing organizational culture addresses all three levels of culture? 

Rites and rituals 

Deliberate role modeling, training, and coaching 

Organizational goals 

Workflow and organizational structure

22) Stimulation is in the ____________ part of Schwartz’s model.  

Openness to change  

Conservation  

Self-transcendence  

Self-enhancement

23) ___________ is associated with success for managers and salespeople.  

Agreeableness 

Emotional stability  

Extraversion 

Introversion

24) The two dimensions of the competing values framework are:  

Internal-external and group-individual

Group-individual and stable-flexible 

Internal-external and anticipatory-retrospective 

Internal-external and stable-flexible

25) Organizations with adhocracy cultures are described as: 

Internally focused and valuing flexibility

Externally focused and valuing flexibility

Externally focused and valuing stability and control

Internally focused and valuing stability and control

 26) Sustainable businesses tend to be run by CEOs who are:  

Controlling  

Target-driven 

Intelligent 

People-centered

27) According to the Ajzen model, the strongest predictor of an employee’s behavior is (are): 

The employee’s intentions 

Social norms 

The employee’s attitudes  

The employee’s values

28) The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change. 

Radically innovative 

Product 

Adaptive

Innovative

29)  Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:

Semantic memory

Self-serving bias

Stereotype

Negativity bias

30) The distinction between flexible and fixed individual differences:

Is that managers have little or no impact on flexible differences

Is that managers should hire people based on their attitudes and emotions

Is that managers have little or no impact on fixed differences

Has no practical value for managers